Privacy policy
Privacy Policy
Last updated: 12 August 2026
Exec Homes & Co respects your privacy and is committed to protecting your personal information.
Exec Homes & Co operates this website and online store, including the related information, content, features, tools, products and services (the “Services”).
Our online store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase from us, contact us, submit an enquiry or otherwise interact with Exec Homes & Co.
If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Who We Are
For the purposes of applicable data protection legislation, Exec Homes & Co is the controller of personal information processed for our own business purposes.
Exec Homes & Co
128 City Road
London
EC1V 2NX
United Kingdom
Telephone: +44 20 3797 7411
Email: admin@exechomesco.uk
Website: www.exechomesco.uk
For returns-related enquiries, please contact:
Personal Information We Collect
The information we collect depends upon how you interact with us and may include:
Contact Information
Including:
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Name
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Billing address
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Delivery address
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Email address
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Telephone number
Order & Transaction Information
Including:
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Products viewed or purchased
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Shopping basket contents
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Order history
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Returns
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Cancellations
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Exchanges
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Delivery information
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Transaction records
Payment Information
Payment information may include payment method, payment confirmation and transaction details.
Payment-card information is generally processed securely by Shopify and/or the relevant payment provider rather than being directly retained by Exec Homes & Co.
Account Information
Where customer accounts are available, this may include:
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Username
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Password or authentication information
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Preferences
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Saved information
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Account settings
Communications
We collect information you provide when communicating with us, including:
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Customer service enquiries
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Sales enquiries
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Bespoke product enquiries
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Project enquiries
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Returns enquiries
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Emails and other correspondence
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Measurements, specifications, drawings or project information you voluntarily provide
Device & Technical Information
When you use our website, information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Network information
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Cookie identifiers
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Other online identifiers
Website Usage Information
We may collect information about how you interact with our website, including pages visited, products viewed, products added to your basket and other interactions with our Services.
Where We Obtain Personal Information
We may obtain personal information:
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Directly from you when you place an order, create an account, contact us or submit information
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Automatically when you visit or use our website
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Through cookies and similar technologies
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From Shopify and other service providers used to operate our store
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From payment providers
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From delivery and freight providers
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From marketing or advertising platforms where permitted
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From business partners or other third parties where lawful
How We Use Your Personal Information
We may use personal information for the following purposes.
Processing & Fulfilling Orders
We use information to:
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Process purchases
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Take and confirm payment
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Manufacture or source products
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Arrange shipping and delivery
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Communicate about orders
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Process returns, refunds and exchanges
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Provide after-sales support
Where necessary, this processing is carried out because it is required to perform our contract with you or to take steps at your request before entering into a contract.
Bespoke & Made-to-Measure Orders
Where you request a bespoke or made-to-measure product, we may process measurements, drawings, specifications, design requirements and related communications in order to manufacture and fulfil your order.
This processing is generally necessary to perform or prepare to perform our contract with you.
Customer Service
We use personal information to answer questions, provide customer support and maintain our relationship with customers.
Depending upon the circumstances, this may be necessary to perform our contract with you or may be carried out for our legitimate interests in operating and supporting our business.
Security & Fraud Prevention
We may use information to:
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Detect suspected fraud
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Protect transactions
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Protect customer accounts
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Prevent malicious activity
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Secure our website and business systems
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Establish, exercise or defend legal claims
We process this information where necessary for our legitimate interests in protecting our business, customers and Services, or where required by law.
Legal & Regulatory Requirements
We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, consumer protection and regulatory requirements.
Improving Our Services
We may use appropriate website, transaction and customer information to understand how our Services are used and improve our website, products and customer experience.
Where we rely on legitimate interests, our interest is in operating, developing and improving Exec Homes & Co while taking account of the rights and interests of individuals.
Marketing & Advertising
We may use personal information to communicate information about Exec Homes & Co products, collections, services and promotions.
Marketing may include email and, where applicable, other electronic or online communications.
We will rely on consent where consent is required by applicable law.
In circumstances where applicable law allows marketing on another lawful basis, such as legitimate interests, we may rely on that basis where appropriate.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication.
You may also contact:
to request that direct marketing stops.
Opting out of marketing will not prevent us from sending important transactional communications concerning orders, deliveries, returns or your account.
Personalised Advertising
We may use Shopify and other advertising or marketing services to help us advertise Exec Homes & Co products.
Depending on your location, information about your online activities may be used to provide advertising that is more relevant to you.
Certain privacy laws may describe some forms of advertising-related data disclosure as the “sale” or “sharing” of personal information even where no money is exchanged for the information.
Where applicable, you may exercise available opt-out rights through our:
Data Sharing Opt-Out page:
https://exechomesco.uk/pages/data-sharing-opt-out
Where required, advertising cookies or similar technologies will be used in accordance with the choices you make through our cookie controls.
Cookies & Similar Technologies
Our website uses cookies and similar technologies.
These may be used to:
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Operate essential website functions
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Maintain your shopping basket
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Remember preferences
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Secure checkout and customer accounts
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Understand website performance
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Analyse website usage
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Support marketing and advertising where permitted
Some cookies are necessary for the website to operate.
Where applicable law requires consent for optional cookies, those technologies will be used in accordance with the choices you make through our cookie banner or cookie-preference controls.
You can change available cookie preferences through the controls provided on our website.
How We Disclose Personal Information
We may provide personal information to third parties where reasonably necessary to operate our business and provide our Services.
These may include:
Shopify
Our ecommerce website is hosted and operated using Shopify.
Payment Providers
Information required to process payments may be disclosed to payment processors and financial service providers.
Delivery, Courier & Freight Companies
We may disclose information such as your name, telephone number, email address and delivery address to carriers where necessary to deliver your order.
For large stone products, this may include specialist freight and delivery companies.
Manufacturers & Suppliers
Where necessary to manufacture, personalise, source or fulfil your order, relevant information may be provided to manufacturing or supply partners.
We only provide information reasonably necessary for the relevant purpose.
Professional & Technical Service Providers
We may use third parties that provide services including:
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IT support
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Website hosting
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Analytics
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Cloud storage
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Customer support
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Fraud prevention
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Accounting
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Legal or professional advice
Marketing & Advertising Partners
Where permitted by law and your applicable privacy choices, we may use advertising and marketing providers to promote Exec Homes & Co.
Legal Requirements
We may disclose information where necessary to:
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Comply with law
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Respond to a lawful request from a regulator or public authority
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Enforce our legal rights
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Prevent or investigate fraud
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Protect Exec Homes & Co, our customers or others
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Establish, exercise or defend legal claims
Relationship With Shopify
Our Services are hosted by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our website in order to provide and improve its ecommerce services.
Information you submit through our Services may therefore be transmitted to or processed by Shopify and associated service providers in countries other than the country where you live.
Shopify may also provide enhanced features that use information relating to interactions with our store and other Shopify merchants.
Where Shopify is independently responsible for particular processing activities, Shopify is responsible for dealing with the relevant privacy rights associated with that processing.
You can find information about Shopify's processing practices in Shopify's Consumer Privacy Policy and through the Shopify Privacy Portal.
International Transfers
Exec Homes & Co and some of the service providers we use may process personal information outside the United Kingdom or European Economic Area.
Where a transfer is subject to UK data protection restrictions, we take appropriate steps required by applicable data protection law.
Depending upon the circumstances, these may include:
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Transfers to countries covered by applicable UK adequacy regulations
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The UK International Data Transfer Agreement
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The UK Addendum to approved EU Standard Contractual Clauses
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Other legally recognised safeguards
Where required, appropriate assessments and protections will be applied to restricted transfers.
You may contact us if you would like further information about safeguards relevant to your personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The relevant period will depend upon factors including:
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Whether you have an active customer account
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Whether we are fulfilling or supporting an order
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Warranty and product-support requirements
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Accounting and taxation obligations
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Legal or regulatory requirements
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Potential disputes or claims
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Fraud-prevention requirements
When information is no longer reasonably required, it will be deleted, anonymised or otherwise securely dealt with in accordance with applicable requirements.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, disclosure, alteration or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Please do not send highly sensitive information through insecure communication channels.
Customers who create accounts are responsible for keeping their login credentials confidential.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you are a parent or guardian and believe a child has provided us with personal information inappropriately, please contact us so that we can review and, where appropriate, delete the information.
Your Privacy Rights
Depending upon where you live and the circumstances, you may have rights relating to your personal information.
For UK and EEA residents, these may include:
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Right of access – requesting information about personal data we hold about you
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Right to rectification – asking us to correct inaccurate or incomplete information
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Right to erasure – asking for information to be deleted in qualifying circumstances
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Right to restriction – asking us to restrict particular processing
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Right to object – objecting to certain processing based on legitimate interests
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Right to data portability – requesting certain information in a portable format where applicable
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Right to withdraw consent – where processing relies upon consent
These rights are not absolute and may be subject to legal exceptions.
Your Right to Object to Direct Marketing
You have the right to object at any time to the use of your personal information for direct marketing.
You can exercise this right by unsubscribing from a marketing communication or contacting us at:
Privacy Rights in Other Jurisdictions
Customers in other jurisdictions may have additional rights under applicable privacy legislation.
Depending upon where you live, these may include rights relating to:
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Access
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Correction
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Deletion
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Portability
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Targeted advertising
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Sale or sharing of personal information
Where applicable, our website provides a Data Sharing Opt-Out facility:
https://exechomesco.uk/pages/data-sharing-opt-out
If your browser sends a recognised Global Privacy Control signal, Shopify may process that signal as an opt-out request where required by applicable law.
Exercising Your Rights
You may submit a privacy request by contacting:
We may need to verify your identity before fulfilling a request.
Where applicable law permits an authorised representative to make a request on your behalf, we may request evidence of their authority and may also need to verify your identity.
We will respond within the time required by applicable law.
We will not discriminate against you for legitimately exercising your privacy rights.
Complaints
If you have concerns about how Exec Homes & Co handles your personal information, please contact us first at:
If you are located in the United Kingdom, you also have the right to complain to the Information Commissioner's Office (ICO).
If you are located in the European Economic Area, you may have the right to complain to the relevant data-protection supervisory authority in your country.
Third-Party Websites
Our website may include links to websites or online services operated by third parties.
We do not control the privacy or security practices of those third parties.
You should review the relevant privacy policies before providing information to an external website or service.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, Services, technology or legal and regulatory requirements.
When we make changes, we will update the Last updated date shown at the top of this page.
Where required by law, we will provide additional notice of material changes.
Contact Us
For questions about this Privacy Policy, our privacy practices or your personal information rights, contact:
Exec Homes & Co
Telephone: +44 20 3797 7411
Email: admin@exechomesco.uk
Website: www.exechomesco.uk