Shipping policy
Shipping & Delivery Policy
Last updated: August 2026
Exec Homes & Co offers reliable delivery throughout the UK and to a range of international destinations.
As many of our furniture, marble and natural-stone products are individually manufactured to order, the total time between placing an order and receiving it depends on whether the product is in stock, made to order, bespoke, or subject to a specific lead time shown on the relevant product page.
Order Processing
For products that are in stock and ready for dispatch, orders are generally processed within 1–3 business days.
Please note that this processing time does not apply to products that are:
- Made to order
- Bespoke or made to measure
- Awaiting manufacture
- Temporarily out of stock
- Subject to a stated production or delivery lead time
Where a product has a specific lead time displayed on the product page, that stated lead time will normally apply.
Made-to-Order & Manufactured Products
Many Exec Homes & Co products are individually manufactured following an order.
This particularly applies to our marble, onyx, quartzite, travertine and other natural-stone collections.
Most natural-stone and made-to-order products have a typical overall lead time of approximately 6–8 weeks from confirmed order through to delivery.
This estimated timeframe includes both the manufacture of the product and transportation to the delivery destination.
The exact timeframe may vary depending on:
- Product type
- Natural-stone availability
- Order quantity
- Bespoke requirements
- Product dimensions
- Destination
- Freight arrangements
- Customs procedures where applicable
Bespoke, particularly complex or unusually large products may require additional time. Where this applies, we will advise you of the expected lead time.
We will contact you where we become aware of a significant change to the expected delivery timeframe.
Shipping Time
For natural-stone and other made-to-order products displaying a 6–8 week lead time, the stated lead time represents the estimated total timeframe from confirmed order through to delivery.
A separate delivery period should therefore not normally be added to the stated 6–8 week lead time.
For products that are in stock and ready for dispatch, standard delivery generally takes approximately 10–15 business days, depending on the destination, product size, weight and freight service required.
Delivery times are estimates and may vary depending on:
- Destination country or region
- Product size and weight
- Freight service required
- Customs clearance
- Carrier availability
- Public holidays
- Severe weather
- Port or transport disruption
- Other circumstances outside our reasonable control
Where a specific delivery timeframe has been agreed for your order, that agreed timeframe will apply.
Shipping Rates
Shipping charges are calculated according to the product and delivery destination and will be shown at checkout where applicable.
Free shipping may be available on selected products, orders or destinations.
Where a shipping charge cannot be calculated automatically at checkout due to the size, weight or specialist nature of the product, we may contact you regarding the appropriate delivery arrangements.
Any applicable delivery charge will be shown or communicated before the order is completed where required.
Heavy & Oversized Products
Many Exec Homes & Co products are substantial natural-stone items and cannot be delivered using standard parcel services.
This includes products such as:
- Marble and natural-stone bathtubs
- Dining tables
- Coffee tables
- Large side tables
- Large stone basins
- Vanity units
- Worktops
- Architectural stone pieces
These products may require specialist freight transportation, protective wooden crates, pallets and specialist handling.
Unless a different service has specifically been agreed, delivery of a heavy or oversized product should not be assumed to include:
- Installation
- Unpacking
- Lifting into its final position
- Upstairs delivery
- Specialist lifting equipment
- Removal of packaging
Customers should ensure appropriate arrangements are in place to receive and safely move heavy products where required.
Delivery Access
Before ordering a large or heavy item, customers must ensure there is suitable access for delivery.
Please check:
- Doorways
- Corridors
- Staircases
- Lifts
- Gates
- Driveways
- Building entrances
- Loading areas
- Turning space
- Any other access restrictions
Customers should also ensure that appropriate personnel and lifting equipment are available where required to move the product from the agreed delivery point to its final installation position.
If you are uncertain whether a product can be delivered safely to your property, please contact us before placing your order.
Structural Suitability
Natural-stone products can be exceptionally heavy.
Before ordering a stone bathtub, large basin, vanity unit, table or other substantial stone product, the customer is responsible for ensuring that the intended installation area and supporting structure are suitable for the product's weight and intended use.
Where necessary, advice should be obtained from a suitably qualified structural engineer, contractor or experienced installer before delivery.
Tracking
Where tracking is available, you will receive a dispatch confirmation email containing the relevant tracking details.
Some large, palletised or specialist freight deliveries may not use conventional parcel tracking.
In these cases, delivery arrangements may be communicated directly by Exec Homes & Co or by the specialist carrier responsible for the delivery.
Delivery Appointments
Large, palletised or specialist freight orders may require a delivery appointment.
Please ensure that someone is available to receive the product at the agreed delivery location.
Additional storage, redelivery or handling charges may apply where a delivery cannot be completed because of circumstances within the customer's control, including:
- Incorrect or incomplete address information
- Undisclosed access restrictions
- Nobody being available for an agreed delivery
- Inadequate access for the delivery vehicle
- Failure to arrange suitable assistance or lifting equipment where required
International Shipping
We ship to a range of international destinations.
International delivery times may vary due to local customs procedures, transport networks, freight availability and destination-specific requirements.
Depending on the destination and the shipping terms applicable to your order, customs duties, import taxes, clearance fees or other local charges may apply.
Where such charges are not included or collected at checkout, they may be payable separately by the customer to the relevant customs authority, carrier or other organisation.
Customers are responsible for providing accurate delivery and contact information required for international shipping and customs clearance.
Delivery Delays
While we make every reasonable effort to manufacture, dispatch and deliver orders within the estimated timeframe, delays can occasionally occur.
These may result from circumstances including:
- Natural-stone availability
- Manufacturing requirements
- Bespoke production requirements
- Carrier disruption
- Customs inspections
- Port congestion
- Severe weather
- Public holidays
- International transportation disruption
- Circumstances outside our reasonable control
Natural stone is a unique material and, in some circumstances, additional time may be required to source a suitable block or slab that meets the requirements of the product or project.
If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.
Nothing in this policy affects your statutory consumer rights.
Inspecting Your Delivery
Please inspect the external packaging, pallet or crate when your order arrives wherever reasonably possible.
If you notice obvious damage to the packaging, pallet or crate, please take photographs before unpacking the product.
After unpacking, inspect the product as soon as reasonably possible.
If you believe your product has been damaged during transit, is faulty or has been incorrectly supplied, please contact us promptly with:
- Your order number
- Photographs of the complete product
- Photographs of the affected area
- Photographs of the packaging
- Photographs of any visible damage to the pallet or crate
Please retain all packaging, pallets and crates until the matter has been reviewed.
Returns
Delivery and return transportation are separate matters.
Large and heavy stone products may require specialist freight if they are eligible for return.
Made-to-order, bespoke and personalised products may also be subject to different cancellation and return conditions.
Please see our Returns & Cancellations Policy and the Heavy Goods Returns information displayed on applicable product pages for further information.
Returns must be arranged through our Returns Department:
Please do not return a product without first contacting us and receiving the appropriate return instructions.
Contact Us
If you have any questions about manufacturing, lead times, dispatch or delivery, please contact:
Exec Homes & Co
Email: admin@exechomesco.uk
Telephone: 020 3797 7411
Website: www.exechomesco.uk